Effective Date: January 1, 2026
New England Power & Light (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We may collect personal information in the following ways:
a. Information You Provide Directly
- Full name
- Address and service location
- Email address
- Phone number
- Account and billing information
- Any information submitted through forms or customer service inquiries
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on site
- Cookies and tracking data
2. How We Use Your Information
We use your information for the following purposes:
- To provide electricity supply services
- To process enrollments and manage accounts
- To communicate with you regarding your account or services
- To respond to inquiries and provide customer support
- To improve our website and services
- To comply with legal and regulatory requirements
3. Sharing of Information
We do not sell your personal information. We may share your information in the following situations:
- With utility companies to facilitate electricity service
- With service providers assisting in billing, customer support, or IT services
- With regulatory authorities as required by law
- In connection with business transfers such as mergers or acquisitions
All third parties are required to maintain the confidentiality and security of your information.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website performance.
You may choose to disable cookies through your browser settings; however, this may affect certain functionalities of the website.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Despite these measures, no data transmission over the internet can be guaranteed to be completely secure.
6. Your Privacy Rights
Depending on your state of residence, you may have rights that include:
- Accessing the personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of your personal data (subject to legal obligations)
- Opting out of certain communications
To exercise your rights, please contact us using the information below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
New England Power & Light
302 Macdade Blvd
Collingdale, PA 19023
United States
Phone: +1 (855) 208-6937
Email: [email protected]
11. Regulatory Compliance
New England Power & Light complies with applicable state and federal regulations governing electricity suppliers in New Hampshire, Maine, and Rhode Island, including consumer protection and data privacy requirements.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.