Effective Date: January 1, 2026
Welcome to the website of New England Power & Light (“Company,” “we,” “our,” or “us”). These Terms of Use govern your access to and use of our website and services. By accessing or using this website, you agree to comply with and be bound by these Terms.
1. Acceptance of Terms
By using this website, you confirm that you are at least 18 years of age and agree to these Terms of Use. If you do not agree, you should not use this website.
2. Services Overview
New England Power & Light is a licensed electricity supplier serving customers in New Hampshire, Maine, and Rhode Island.
We provide electricity supply services only. Your local utility company remains responsible for electricity delivery, infrastructure maintenance, and outage response.
3. Use of Website
You agree to use this website only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to systems or data
- Interfere with website functionality or security
- Transmit harmful or malicious code
4. Account Information
If you submit information through our website:
- You agree to provide accurate and complete information
- You are responsible for maintaining the confidentiality of your information
- You accept responsibility for all activities conducted under your account
5. No Guarantee of Rates or Savings
While we strive to offer competitive electricity supply rates, we do not guarantee:
- Specific pricing
- Cost savings
- Availability of any particular plan
All energy plans are subject to market conditions, regulatory requirements, and individual eligibility.
6. Enrollment and Service Agreements
Enrollment in electricity supply services is subject to:
- Verification of your eligibility
- Acceptance of a separate Energy Supply Agreement
- Applicable state regulations
The Energy Supply Agreement will govern the specific terms of your electricity service.
7. Intellectual Property
All content on this website—including text, graphics, logos, and design—is the property of New England Power & Light and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works without prior written consent.
8. Third-Party Links
This website may contain links to third-party websites. These links are provided for convenience only.
We do not endorse or control these third-party sites and are not responsible for their content or practices.
9. Disclaimer of Warranties
This website and its content are provided on an “as is” and “as available” basis.
We make no warranties, express or implied, including but not limited to:
- Accuracy or completeness of content
- Availability or uninterrupted access
- Fitness for a particular purpose
10. Limitation of Liability
To the fullest extent permitted by law, New England Power & Light shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use or inability to use the website
- Errors or omissions in content
- Unauthorized access to your information
11. Indemnification
You agree to indemnify and hold harmless New England Power & Light, its affiliates, and employees from any claims, damages, or expenses resulting from your use of the website or violation of these Terms.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your information.
13. Modifications to Terms
We reserve the right to update or modify these Terms of Use at any time. Changes will be effective upon posting to this page with an updated effective date.
14. Governing Law
These Terms of Use are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
15. Contact Information
If you have questions about these Terms of Use, please contact us:
New England Power & Light
302 Macdade Blvd
Collingdale, PA 19023
United States
Phone: +1 (855) 208-6937
Email: [email protected]
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.